BOOKING POLICY
Due to the high demand of our services, we ask that prior to booking an appointment you agree to our terms and conditions. If our clinic booking policy is not suitable, we advise not going ahead with making a booking.
Clients must arrive 5 minutes early to all appointments to ensure that the appointment commences on time and that you receive the full duration of your scheduled appointment time. If you are running late the clinic reserves the right to shorten your treatment time to ensure that our therapists are not late for their following appointment.
- All new clients booking an initial skin consultation, will be required to prepay a non-refundable consultation fee payment of $70 to secure the booking. The initial appointment will include a skin consultation and a skin analysis with our Observ Skin Scanner.
- All new clients booking an initial laser hair removal consultation, will be required to prepay a non-refundable payment of $30 to secure the booking. This initial payment is redeemable on the total of any laser hair removal treatment package purchased on the day of the appointment.
CANCELLATION POLICY
We understand that you may need to change your booking, you can cancel or change your booking up to 24 hours before your appointment by either phoning the clinic during business hours or via our online booking system 24/7. Please note that booking fees are non-refundable.
Late cancellations (within 24 hours) and no-shows incur a fee of 100% of the treatment cost. Additionally, prepaid treatments/packages will be redeemed in the event of late cancellations or no-shows.
This policy is to confirm your commitment to attending the scheduled appointment & to protect the clinics interest in the incident of late cancellations.
NO CHILDREN IN CLINIC POLICY
Due to the operation of medical-grade class-4 skin and laser devices, we are unable to accommodate children at our clinic. Children cannot be left unsupervised in the clinic at any time, so please ensure all appointments are scheduled with this in mind. We thank you for respecting this policy and the experience of others in the clinic.
PAYMENT POLICY
We accept Eftpos, Visa, MasterCard, Cash. We do not accept American Express or Diners Cards.
All appointments performed the day of the treatment must be paid in full that day. We do not offer accounts or payment plans.
REFUND POLICY
Skin & Laser treatment packages are non-refundable and non-transferable.
We do not refund product purchases for change of mind, please choose carefully.
GIFT VOUCHER POLICY
Gift Vouchers are non-refundable and must be used within 3 years of purchase and cannot be redeemed for cash. Gift vouchers must be presented in order to be redeemed.
Our cancellation policy also applies to Gift Vouchers. Clients who do not provide 24 hours notice of their cancellation will forfeit 100% of the treatment total and the full cost when a no show occurs.
PRICING POLICY
We reserve the right to alter prices without further notice. Treatment prices may vary from client to client based on their individual treatment needs and personalised treatment packages purchased.
SHIPPING POLICY
All orders with LUSH Skin & Laser Clinic are distributed using Australia Post.
AusPost Shipping Guidelines:
Standard & Free Shipping Methods: 2-7 Business Days
Express Shipping Method: 1-3 Business Days
These shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be mindful that delivery times may vary during peak periods, please visit the AusPost website for updates to their delivery services. Orders are dispatched from our clinic at 4pm on our operating days Tuesday-Friday. Orders placed after 4pm or anytime outside of business hours will be dispatched on the next business day following the order.
We cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Unfortunately, once the parcel has left our hands it is the responsibility of AusPost and any further disputes must be settled with them. For orders valued over $100.00, we recommend purchasing additional insurance coverage. Insurance can be added to your order by contacting the clinic on 03 5832 7604.
Lush VIP & Birthday Vouchers
Vouchers are redeemable on full priced services in clinic. Not available with any other special offers or discounts.
Vouchers are non-redeemable on retail products.
Voucher must be presented at the time of appointment.
Vouchers must be used prior to the expiry date.
Vouchers are non-transferable or redeemable for cash.
Lush Loyalty Cards
Loyalty card rewards are redeemable on full priced services in clinic. Not available with any other special offers or discounts.
Loyalty card rewards are non-redeemable on retail products.
Loyalty card rewards (complimentary LED Healite treatment) must be presented at the time of Skin Treatments.
Vouchers are non-transferable or redeemable for cash.